Grade: P7
Referral Level: N/A
Division: IGM-COD

IGM Financial Inc. is a leading wealth and asset management company in Canada, managing approximately $271 billion in assets. It offers financial planning and investment services to over two million Canadians through IG Wealth Management and Mackenzie Investments. 

Mackenzie Investments, founded in 1967, is a key part of IGM's business model, serving as a comprehensive asset-management partner for Canadian financial advisors and their clients. 

At Mackenzie Investments You Can Build Your Career with Confidence. We are proud to be recognized as one of Canada’s Top 100 Employers for the fourth consecutive years and one of Canada’s Best Diversity Employers. Our vision and strategy aim to innovate the industry and support Canadians in achieving their financial goals. 

Join our team to engage in continuous learning and skill development in a supportive environment. Experience the best of both worlds with our hybrid work environment, where you spend three days a week in the office, connecting, collaborating, and enjoying quality time with your amazing colleagues! Our Values: Be better; we strive for improvement in everything we do. Be accountable; we foster clarity and are empowered to act responsibly. Be a team; we are united to drive collective impact to achieve our goals. 

Department Overview:

As part of Operations Support Services within Enterprise Operations Enablement, the Knowledge Management (KM) team serves as a Center of Excellence (COE) for content management. It supports IGM Operations and collaborates with other divisions to establish best practices and governance frameworks for knowledge and content management. The KM domain is becoming increasingly sophisticated, driven by the evolving capabilities of AI and the advancement of content management systems. These technologies are integrated across all phases of content governance - including curation, editing, approval and monitoring, enhancing functionality and strategy.

Position Overview

We are seeking a Reporting and Insights Manager for a 6-month term position from November to April. This role offers an opportunity to lead the development, deployment, and optimization of Coveo AI Search and oversee the management and enhancement of our Content Management System (CMS), Sierra.The successful candidate will play a pivotal role in advancing our Knowledge and Content Management strategy. This includes driving platform releases, improving search relevance, enabling data-driven insights and fostering a culture of knowledge sharing across the enterprise.

Responsibilities:

• Search Engine (Coveo) and Content Management System (CMS – SharePoint) Management
• Maintenance: Perform regular updates, troubleshooting, and performance monitoring of Coveo and CMS platforms. Ensure seamless operation by addressing technical issues and applying system enhancements.
• Improvement: Drive continuous enhancements of search and content platforms, including relevance turning, query pipeline optimization, and metadata configuration within Coveo.
• Release implementation: Lead the deployment of Coveo releases and CMS updates. Integrate Coveo with platforms like Salesforce, and SharePoint, develop new features, and optimize existing functionalities to support the content lifecycle process.
• Data Analysis: Use tools such as Power BI and Coveo Usage Analytics to analyze user behaviour, search performance, and content engagement. Apply insights to improve AI search relevancy and content governance.
• Collaboration: Partner with developers, product owners, and business stakeholder to identify content gaps, search deficiencies, and opportunities for platform innovation
• Training and Support: Deliver training and user support for CMS and Coveo platforms, ensuring teams can efficiently access and manage knowledge assets
• Documentation: Maintain detailed documentation of Coveo configurations, CMS workflows, deployment processes and best practices.
• Compliance and Security: Ensure adherence to security protocols and regulatory standards. Implement measures to safeguard content integrity, confidentiality and availability.
• Consultation expertise
• Serve the Center of Excellence (CoE) for Knowledge Management, offering guidance on AI-powered search and CMS strategy.
• Represent the KM team on cross-functional committees and working groups
• Design and execute KM initiatives that capture tactic knowledge and promote a collaborative, knowledge-sharing culture across business units.

Qualifications:

• Bachelor’s degree in information technology, Knowledge Management, or a related field
• 5+ years’ experience in content management system (CMS) (e.g., SharePoint, Confluence) with a deep knowledge of publishing workflows and governance.
• Proven experience deploying and maintaining AI-powered search engines like Coveo including
• Search configuration, query pipeline design, and relevance tuning
• Integration with platforms such as Salesforce and SharePoint
• Using Coveo APIs, analytic dashboards and machine learning models
• Proficiency in web technologies: HTML, CSS, JavaScript, and web publishing standards
• Proficient in Power BI for data visualization, performance reporting and enabling data driven decisions.
• Understanding of machine learning, and natural language processing (NLP) concepts as applies to search and content personalization
• Strong analytical skills in content performance evaluation and user behavior analysis
• Excellent verbal and written communications skills with the ability to translate technical concepts into user-friendly content.
• Familiarity with Salesforce and its integration with search and content platforms is an asset

IGM is a diverse workplace committed to doing business inclusively - this starts with having a representative workforce! We encourage applications from all qualified candidates that represent the diversity present across Canada – including racialized persons, women, Indigenous persons, persons with disabilities, 2SLGBTQIA+ community, gender diverse and neurodiverse individuals, as well as all who may contribute to the further diversification of ideas. 

Mackenzie Investments is an accessible employer committed to providing barrier-free recruitment experience. If you require accommodation or this information in an alternate format at any stage of the recruitment process, please reach out to the Talent Acquisition team who will work with you to meet your needs.    

How to Apply: Interested candidates are invited to submit their resume and a cover letter detailing their qualifications and experience to https://www.mackenzieinvestments.com/en/careers.  

We thank all applicants for their interest in Mackenzie Investments; however, only those candidates selected for an interview will be contacted. 

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