Grade:  S6
Referral Level: Level 1
Division:  IGM-AMO

IGM Financial Inc. is a leading wealth and asset management company in Canada, managing approximately $271 billion in assets. It offers financial planning and investment services to over two million Canadians through IG Wealth Management and Mackenzie Investments. 

Mackenzie Investments, founded in 1967, is a key part of IGM's business model, serving as a comprehensive asset-management partner for Canadian financial advisors and their clients. 

At Mackenzie Investments You Can Build Your Career with Confidence. We are proud to be recognized as one of Canada’s Top 100 Employers for the fourth consecutive years and one of Canada’s Best Diversity Employers. Our vision and strategy aim to innovate the industry and support Canadians in achieving their financial goals. 

Join our team to engage in continuous learning and skill development in a supportive environment. Experience the best of both worlds with our hybrid work environment, where you spend three days a week in the office, connecting, collaborating, and enjoying quality time with your amazing colleagues! Our Values: Be better; we strive for improvement in everything we do. Be accountable; we foster clarity and are empowered to act responsibly. Be a team; we are united to drive collective impact to achieve our goals. 

Position Overview:

This highly dynamic opportunity will provide the successful candidate exposure to a number of functions supporting the Dealer Relations and Operations team.  The Business Support Specialist will assist the different teams and leaders in various capacities on a part-time basis.

The individual will work collaboratively with senior leadership and business leads to develop effective communication strategies, assist in developing and delivering training to new staff, assist with reporting analysis and a range of activities and other duties as deemed necessary for the business.

Responsibilities:

• Work with business stakeholders to develop communications on specific events and announcements for the various teams.
• Coordinate and deliver necessary training as required to support new business and other changes.
• Maintain skills matrix ensuring accuracy
• Provide analysis and reporting on defined metrics for various teams including SLAs and Quality and identifying opportunities for improvement
• Assist leadership in coordination of department activities including department quarterly townhalls and other broad communications
• Create content and manage approvals for a variety of materials, with a focus on supporting service excellence.

Qualifications:  

• Possess a broad set of skills with the ability to perform these skills concurrently
• Some experience in creating and delivering training material to small groups would be an asset.
• Direct experience within the financial services industry.
• Experience in developing communications for internal teams and stakeholders.
• The ability to effectively balance several different priorities
• Proactive, creative mindset favouring partnership, innovation and the ability to build strong relationships and collaborate effectively with stakeholders across the business.
• Ability to manage multiple initiatives within tight deadlines.
• Ability to engage with management confidently.
• Demonstrated interest in communications industry best practices an asset.
• Post–secondary degree or diploma in Communications or Public Relations an asset.
• Bilingual in English and French is a benefit.
  

Benefits:  

• COMPETITIVE COMPENSATION & RECOGNITION: competitive base salary, performance-weighted bonus, education/career support, option to join Employee Share Purchase Plan with employer matching component. 

• EMPLOYEE BENEFITS: competitive health and dental coverage; employer sponsored coverage for you and your family.  

• RETIREMENT SAVINGS PROGRAMS: voluntary Group RRSP enrolment with employer matching component. 

• INSURANCE: employer sponsored short-term and long-term disability. 

• WORK LIFE BALANCE: paid volunteer days, competitive time off including 10 wellness days off, WorkPerks discount program, hybrid & flex work arrangements. 

• INCLUSIVE CULTURE AND DIVERSITY: living our core values: Be a Team, Be Accountable, Be Better, engaging with community through Business Resource Groups (BRG communities are volunteer employee-led groups formed around a common interest, identity, or background).  
  

IGM is a diverse workplace committed to doing business inclusively - this starts with having a representative workforce! We encourage applications from all qualified candidates that represent the diversity present across Canada – including racialized persons, women, Indigenous persons, persons with disabilities, 2SLGBTQIA+ community, gender diverse and neurodiverse individuals, as well as all who may contribute to the further diversification of ideas. 

Mackenzie Investments is an accessible employer committed to providing barrier-free recruitment experience. If you require accommodation or this information in an alternate format at any stage of the recruitment process, please reach out to the Talent Acquisition team who will work with you to meet your needs.    

How to Apply: Interested candidates are invited to submit their resume and a cover letter detailing their qualifications and experience to https://www.mackenzieinvestments.com/en/careers.  

We thank all applicants for their interest in Mackenzie Investments; however, only those candidates selected for an interview will be contacted. 

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