Grade: P7 

Referral Level: Level 1

Division: IGM-TECH

IGM Financial Inc. is one of Canada's leading diversified wealth and asset management companies with approximately $271 billion in total assets under management. The company provides a broad range of financial planning and investment management services to help more than two million Canadians meet their financial goals. Its activities are carried out principally through IG Wealth Management and Mackenzie Investments. 

Under IGM Financial’s unique business model based on leading brands and multi-channel distribution strategy is Mackenzie Investments, founded in 1967.  Mackenzie Investments is a holistic asset-management partner for thousands of Canadian financial advisors and the investors they support.   

At Mackenzie Investments You Can Build Your Career with Confidence. 

We have a vision and a strategy that will challenge the way business in this industry is done and help Canadians be successful in the ways that mean the most to them. As part of our team, you will do some of your best work, develop some of your most valuable skills and give back in ways that make a difference in the lives of Canadians.  We are proud to be recognized as one of Canada’s Top Employers by Mediacorp Canada Inc. for empowering our employees with the tools to thrive, while also providing resources to ensure physical and mental wellness were put front and centre. 

Join an unstoppable team that is embedded in continuous learning, understanding, and knowledge sharing. You will thrive in our supportive environment where you can indulge your curiosity to learn, while receiving the feedback you need to refine your skills and abilities. We are dedicated to offering a hybrid work environment when applicable. 

Mackenzie Investments is a diverse workplace committed to doing business inclusively - this starts with having a representative workforce! We encourage applications from all qualified candidates that represent the diversity present across Canada – including racialized persons, women, Indigenous persons, persons with disabilities, 2SLGBTQIA+ community, gender diverse and neurodiverse individuals, as well as all who may contribute to the further diversification of ideas.  

Job Description

The Senior Cloud Platform Specialist is an energetic, service-oriented technical expert responsible for ensuring operational excellence in support of the IGM Technology infrastructure portfolio. The ideal candidate will have a strong cross-discipline IT background, working seamlessly in a hybrid/multi-vendor environment, and will be passionate about driving increased service availability and consistency of delivery through refinement of processes, documentation, and toolset. The candidate will need to bring teams together to problem-solve, creatively address service-impacting issues, eliminate pain points, or facilitate improvements, and should thrive in a collaborative environment. The successful candidate will be considered a service-oriented technology professional, with excellent logic and problem-solving skills and a drive to make a difference.

Key Responsibilities

• Provide operational support for a key multi-cloud, multi-vendor platform with high availability requirements.
• Ensure effective monitoring of platform availability, responsiveness, health, security, and integrity of systems, including infrastructure maintenance and patching activities.
• Manage third-party service providers in a hybrid-outsourced environment.
• Establish and continually refine technology management processes, including continuous improvement, root cause analysis, and critical outage response capabilities.
• Engage in performance and fault analysis for issues requiring in-depth, extended investigation. Recommend unique approaches to issue resolution, including situation analysis, testing strategies, and fault reproduction.
• Provide expert technology platform support for change implementation processes, including impact analysis, method of procedure review, implementation, and verification.
• Maintain current operational reference documentation and update as changes are introduced to the environment.
• Identify end-user reported incident trends and document knowledge articles to aid in first-level resolution.
• Support operations-focused projects with an emphasis on operational transition activities.

Required Knowledge/Skills

• Bachelor's degree in Computer Information Systems, Management Information Systems, Computer Science, or equivalent.
• Minimum 5-7 years of progressively responsible experience in an infrastructure service delivery environment.
• Expert proficiency in Citrix, Windows Server and Linux platforms.
• Experience within a 24x7 production environment, preferably across multiple data centers and third-party service providers.
• Knowledge of cloud-based IaaS environment management; certifications in GCP and Azure are an asset.
• Knowledge of IP networking, including LAN, Wireless, SDWAN, and VPN technologies; certifications with Cisco, Palo Alto are an asset.
• Knowledge of ITSM or ITOM activities and their role and implementation in a large corporation; applicable certifications are an asset.
• Knowledge of the ServiceNow platform.
• Ability to be stationary for long periods.
• Exceptional communication, organization, time management skills, and strong personal commitment to quality service.
• 24x7 on-call requirement (excluding vacation and health days).

Preferred Qualifications

• Knowledge of Google Cloud Platform, Azure, Windows Server, Linux (Redhat Enterprise preferred), LAN/WAN/Wireless Networking, Palo Alto, DNS/DHCP, Active Directory, Actifio backup solutions, ControlUp, and Datadog.
• Experience in the Canadian financial industry.
• Bilingual (English, French preferred)

Please visit our career page by clicking on the following link: https://www.mackenzieinvestments.com/en/careers 

We thank all applicants for their interest in Mackenzie Investments; however, only those candidates selected for an interview will be contacted.  

Mackenzie Investments is an accessible employer committed to providing a barrier free recruitment experience. If you require an accommodation or this information in an alternate format at any stage of the recruitment process, please reach out to the Talent Acquisition team who will work with you to meet your needs.  

Please apply by May 14, 2025. 

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