Grade:  P8

Referral Level: Level 1

Division: IGM-Tech

IGM Financial Inc. is one of Canada's leading diversified wealth and asset management companies with approximately $271 billion in total assets under management. The company provides a broad range of financial planning and investment management services to help more than two million Canadians meet their financial goals. Its activities are carried out principally through IG Wealth Management and Mackenzie Investments. 

Under IGM Financial’s unique business model based on leading brands and multi-channel distribution strategy is Mackenzie Investments, founded in 1967.  Mackenzie Investments is a holistic asset-management partner for thousands of Canadian financial advisors and the investors they support.   

At Mackenzie Investments You Can Build Your Career with Confidence. 

We have a vision and a strategy that will challenge the way business in this industry is done and help Canadians be successful in the ways that mean the most to them. As part of our team, you will do some of your best work, develop some of your most valuable skills and give back in ways that make a difference in the lives of Canadians.  We are proud to be recognized as one of Canada’s Top Employers by Mediacorp Canada Inc. for empowering our employees with the tools to thrive, while also providing resources to ensure physical and mental wellness were put front and centre. 

Join an unstoppable team that is embedded in continuous learning, understanding, and knowledge sharing. You will thrive in our supportive environment where you can indulge your curiosity to learn, while receiving the feedback you need to refine your skills and abilities. We are dedicated to offering a hybrid work environment when applicable. 

Mackenzie Investments is a diverse workplace committed to doing business inclusively - this starts with having a representative workforce! We encourage applications from all qualified candidates that represent the diversity present across Canada – including racialized persons, women, Indigenous persons, persons with disabilities, 2SLGBTQIA+ community, gender diverse and neurodiverse individuals, as well as all who may contribute to the further diversification of ideas.  

The Senior Manager, Technology Resilience, is responsible for establishing the governance and continuous improvement of Technology Resilience, 1B Compliance, and Disaster Recovery (DR) practices within Infrastructure and Operations (I&O). This role will undertake transitioning the organization from a DR mindset to a comprehensive technology resilience mindset. Ensures that all DR activities align with the IT Service Continuity Management (ITSCM) Standard and compliance with OSFI guidelines (B-10, B-13, and E-21) is maintained. The Manager will lead efforts to assess and enhance the resiliency of critical systems, manage and track identified compliance gaps, and drive the transition to a more resilient operational environment. This position requires a strong focus on governance, risk management, and collaboration with internal and external stakeholders to achieve the highest standards of operational continuity and regulatory compliance. Additionally, as part of the 1B Compliance responsibilities the Manager will review and assess the performance of our ITIL controls.

Key Accountabilities:

• Conduct comprehensive assessments of the critical applications, to determine their actual resiliency against potential disruptions and disasters.
• Review and analyze current resilience levels, identifying any gaps or vulnerabilities in the setup that could impact operational continuity.
• Maintain a tracker for all identified resiliency gaps, ensuring each gap is documented, assigned to the appropriate owners, and monitored for resolution
• Provide actionable recommendations for improvements to enhance system robustness and compliance with operational continuity standards. 
• Prepare detailed reports on assessment findings, including identified gaps, assigned owners, and the status of remediation actions, and regularly present updates to key stakeholders. 
• Work closely with infrastructure teams, application owners, and operational risk teams to implement resiliency enhancements and foster a culture of continuous improvement

Qualifications:

• Bachelor's degree in information technology, Business Administration, or a related field.
• 5-7 years of experience in IT Disaster Recovery, Compliance, or a governance-focused role within a regulated industry
• Deep understanding of OSFI guidelines (B-10, B-13, E-21) and IT Service Continuity Management standards to ensure compliance and effective governance.
• Proven experience in assessing and enhancing the resiliency of critical systems, developing improvement plans, and transitioning to advanced resilience testing methodologies.
• Strong background in managing a 1B first line of defense practice, conducting risk assessments, gap analysis, and overseeing compliance processes.
• Advanced analytical skills to evaluate resiliency configurations, identify vulnerabilities, and develop actionable recommendations for improvement.
• Strong organizational skills with the ability to manage multiple projects, maintain detailed trackers, and ensure adherence to governance frameworks and timelines.
• Excellent communication skills to engage with diverse stakeholders, including infrastructure teams, application owners, and operational risk teams, to drive alignment and continuous improvement.
  

Technical Proficiencies: 

• Skilled in managing complex risk and compliance processes, ensuring alignment with both internal standards and regulatory requirements. 

• Expertise in evaluating and enhancing the resiliency of critical systems, ensuring robust configurations and operational continuity. 

• Working knowledge of Cloud Infrastructure (Azure), Google and GCP, Networks, and Replication technologies. 

• Proficient in using tools like ServiceNow, JIRA, and Confluence for compliance tracking, gap management, and collaboration across teams. 

• Ability to lead initiatives, build consensus, and effectively influence stakeholders to drive compliance and resilience goals. 

• Highly meticulous in managing documentation, tracking progress, and ensuring that all activities align with established standards and practices. 

Please visit our career page by clicking on the following link: https://www.mackenzieinvestments.com/en/careers 

We thank all applicants for their interest in Mackenzie Investments; however, only those candidates selected for an interview will be contacted.  

Mackenzie Investments is an accessible employer committed to providing a barrier free recruitment experience. If you require an accommodation or this information in an alternate format at any stage of the recruitment process, please reach out to the Talent Acquisition team who will work with you to meet your needs.  

Please apply by April 29, 2025. 

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