Grade:  P6

Referral Level: Level 1

Division: IGM-AMO

IGM Financial Inc. is one of Canada's leading diversified wealth and asset management companies with approximately $271 billion in total assets under management. The company provides a broad range of financial planning and investment management services to help more than two million Canadians meet their financial goals. Its activities are carried out principally through IG Wealth Management and Mackenzie Investments. 

Under IGM Financial’s unique business model based on leading brands and multi-channel distribution strategy is Mackenzie Investments, founded in 1967.  Mackenzie Investments is a holistic asset-management partner for thousands of Canadian financial advisors and the investors they support.   

At Mackenzie Investments You Can Build Your Career with Confidence. 

We have a vision and a strategy that will challenge the way business in this industry is done and help Canadians be successful in the ways that mean the most to them. As part of our team, you will do some of your best work, develop some of your most valuable skills and give back in ways that make a difference in the lives of Canadians.  We are proud to be recognized as one of Canada’s Top Employers by Mediacorp Canada Inc. for empowering our employees with the tools to thrive while working remotely, while also providing resources to ensure physical and mental wellness were put front and centre. 

Join an unstoppable team that is embedded in continuous learning, understanding, and knowledge sharing. You will thrive in our supportive environment where you can indulge your curiosity to learn, while receiving the feedback you need to refine your skills and abilities. We are dedicated to offering a hybrid work environment when applicable. 

Mackenzie Investments is a diverse workplace committed to doing business inclusively - this starts with having a representative workforce! We encourage applications from all qualified candidates that represent the diversity present across Canada – including racialized persons, women, Indigenous persons, persons with disabilities, 2SLGBTQIA+ community, gender diverse and neurodiverse individuals, as well as all who may contribute to the further diversification of ideas.  

Position Overview:

This highly dynamic opportunity will provide the successful candidate exposure to a number of functions supporting the Dealer Relations and Operations team.  The Senior Business Support Specialist will assist the different teams and leaders in various capacities on a part-time basis.

The individual will work collaboratively with senior leadership and business leads to develop effective communication strategies, assist in developing and delivering training to new staff, provide some reporting on volumes and service levels for the RDSP/SCGF team and a range of activities and other duties as deemed necessary for the business.

Responsibilities:

• Work with business stakeholders to develop communications on specific events and announcements for the various teams.
• Coordinate and deliver necessary training for RDSP/SCGF teams and others as required to support new business and other changes.
• Maintain skills matrix ensuring accuracy
• Provide analysis and reporting on defined metrics for RDSP/SCGF teams including SLAs and Quality and identifying opportunities for improvement.
• Assist leadership in coordination of department activities including department quarterly townhalls and other broad communications
• Create content and manage approvals for a variety of materials, with a focus on supporting service excellence.

Qualifications:

Possess a broad set of skills with the ability to perform these skills concurrently

Some experience in creating and delivering training material to small groups would be an asset.

Direct experience within the financial services industry.

Experience in developing communications for internal teams and stakeholders.

The ability to effectively balance several different priorities

• Proactive, creative mindset favouring partnership, innovation and the ability to build strong relationships and collaborate effectively with stakeholders across the business.
• Ability to manage multiple initiatives within tight deadlines.
• Ability to engage with management confidently.
• Demonstrated interest in communications industry best practices an asset.
• Post–secondary degree or diploma in Communications or Public Relations an asset.
• Bilingual in English and French is an asset.

Please visit our career page by clicking on the following link: https://www.mackenzieinvestments.com/en/careers 

We thank all applicants for their interest in Mackenzie Investments; however, only those candidates selected for an interview will be contacted.  

Mackenzie Investments is an accessible employer committed to providing a barrier free recruitment experience. If you require an accommodation or this information in an alternate format at any stage of the recruitment process, please reach out to the Talent Acquisition team who will work with you to meet your needs.  

Please apply by February 11, 2025. 

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