Grade: P7

Division: MI Retail Distribution

IGM Financial Inc. is one of Canada's leading diversified wealth and asset management companies with approximately $271 billion in total assets under managements. The company provides a broad range of financial planning and investment management services to help more than two million Canadians meet their financial goals. Its activities are carried out principally through IG Wealth Management and Mackenzie Investments

Under IGM Financial’s unique business model based on leading brands and multi-channel distribution strategy is Mackenzie Investments, founded in 1967.  Mackenzie Investments is a holistic asset-management partner for thousands of Canadian financial advisors and the investors they support. 

At Mackenzie Investments You Can Build Your Career with Confidence.

We have a vision and a strategy that will challenge the way business in this industry is done and help Canadians be successful in the ways that mean the most to them. As part of our team, you will do some of your best work, develop some of your most valuable skills and give back in ways that make a difference in the lives of Canadians.  We are proud to be recognized as one of Canada’s Top Employers by Mediacorp Canada Inc. for empowering our employees with the tools to thrive while working remotely, while also providing resources to ensure physical and mental wellness were put front and centre.

Join an unstoppable team that is embedded in continuous learning, understanding, and knowledge sharing. You will thrive in our supportive environment where you can indulge your curiosity to learn, while receiving the feedback you need to refine your skills and abilities. We are dedicated to offering a hybrid work environment when applicable.

Mackenzie Investments is a diverse workplace committed to doing business inclusively - this starts with having a representative workforce! We encourage applications from all qualified candidates that represent the diversity present across Canada – including racialized persons, women, Indigenous persons, persons with disabilities, 2SLGBTQIA+ community, gender diverse and neurodiverse individuals, as well as all who may contribute to the further diversification of ideas.

Position:

The Manager, Sales Practices and Compliance is an expert who ensures that our Retail business stays on-side with our regulators and minimizes risk and compliance effort for the Retail teams.

Sitting within Sales Enablement and Planning, this role partners closely with Compliance, Marketing and our Retail teams (e.g. Training, Key Accounts, Sales Leadership, Sales Experience & Analytics) to build and maximize process, training, communications, and tools used to support the Sales Compliance function. This role is also accountable for managing the advisor Continuing Education function, and Event compliance approval process across the Retail business.

across the Retail business.

Sales Practices Team Leadership:

Lead the Sales Enablement team comprised of Senior Analyst, Sales Experience and Analyst, Sales Experience and CE

• Manage direct reports’ performance review cycle e.g. annual goal setting for formal interim and year end reviews.
• Ensure the team is part of the broader Sales Enablement team for the purpose of creating connections and allocating work to the proper places.
• Reward and recognize desired behaviors and results. Enhance communication skills to effectively convey strategic vision and foster a transparent work environment.
• Provide coaching, mentoring and guidance to staff and encourage career development and maintain a maintain a diverse talent pipeline.   
• Strengthen relationships with internal and external stakeholders to enhance organizational partnerships.
• Connect with external dealers and asset managements to be aware of the industry standards pertaining sales practices and compliance regulations.

Lead the relationship with regard to Sales Practices with Compliance and Legal, and other critical partners:

• Partner with Compliance to maintain a deep understanding of past, current, and potential future regulatory impacts on our business.
• Participate in the Sales Leader Compliance (SCCM) meeting, identify risks and ensure that all decisions and required next steps are documented and actioned.
• Provide critical monthly update affecting retail distribution in the SCCM and update on takeaways.
• Participate in Sales Activation meeting to contribute to the development and execution of strategic plans aligned with organizational objectives.
• Partner with Sales Training and Compliance to manage the annual testing / attestation process, and ad hoc tests / attestations as our rules are updated and amended. Act as SME for compliance on training.
• Partner with Learning and Development to ensure the sales team is well equipped with resources and the onboarding process is well established to mitigate and minimize risks for the business.
• Participate in the monthly RVP meeting to provide insights regarding the sales team.

Lead the Sales Practices & Compliance process review, management, and communication for the Retail business:

• Chair the Sales Compliance Working Group, prioritizing and ensuring that changes / updates are distributed to the appropriate partners for sales practices interventions; manage the workflow ensuring that deadlines are met, and all communications are delivered in the required timelines.
• Provide quarterly spend / issue / breach reporting to Retail Leadership team and Institutional Sales and identifying critical business risks and mitigation strategies. Provide Quarterly reporting on dealer spending to key accounts team.
• Act as subject matter expert for Retail teams for just in time Sales Compliance inquiries.
• Manage breach review process with partners in Compliance, Sales Analytics and Sales leaders and responsible for analysis reporting on breaches and violations occurred.
• Own the Mackenzie Conference approval process, delivering compliant events and sales initiatives.
• Manage the dealer approval list for Mackenzie Conferences/Virtual Webinars and CE Courses.
• Manage the process with the sales team to ensure that only approved advisors attend our events. Act as SME on all National & Regional Events to ensure compliant initiatives.
• Collaborate with Key accounts, Strategic Partnerships, Dealer Relation, Events, and external dealers to maintain the Dealer Approval List and provide dealers with the required requirements.
• Deliver monthly Compliance Bulletins to the Retail Distribution team to highlight compliance and regulations.
• Act as the SME for CE credits and Retail Expenses for process optimization and developing efficiencies for the team during projects.

 Manage the Sales Practices / Compliance Function with Retail:

• Manage Sales activities and response for regulator audits / desk reviews and internal audits related to regulation. Promote a culture of ethics and integrity within the organization through clear communication and training activities.
• Manage all CE credits for Retail Distribution, including the application, issuance, and SME for CE credits including Key account initiatives.
• Manage relationship with external vendors and collaborate with Marketing team to ensure Sales Team and Advisors are having a seamless experience.

 Oversee the Sales Expense Review process:

• Provide oversight to the Senior Analyst, Sales Experience, as they review and allocate all Retail expenses, ensuring that they are compliant.
• Identify opportunities for process improvement, potential risk factors. Leverage technology solutions by partnering with Sales effectiveness team to streamline processes and establish mechanisms for continuous improvement in processes.
• Oversee quarterly and annual expense reporting for Compliance purposes.
• Ensure expenses are allocated within 30 days for Retail Distribution and Institutional Sales and the yearly book is closed within the established deadline.  

The following requirements will assist the successful candidate:

• Minimum 5 - 7 year’s experience within Canadian Asset Management Sales Practices or Compliance field. Experience working with  the OSC or other regulators an asset.
• Deep understanding of the Canadian Asset Management distribution model. CSC preferred.
• Keen interest in building partnerships to solve problems; demonstrated ability to manage multi-partner processes and deliver within deadlines
• Project management skills to see solutions through from ideation to implementation
• Keen interest in building partnerships to solve problems as the role interact with so many functions; demonstrated ability to manage multi-partner processes and deliver within deadlines
• Project management skills to see solutions through from ideation to implementation
• Passion for analysis and solving problems with creative solutions

Please visit our career page by clicking on the following link: https://www.mackenzieinvestments.com/en/careers

We thank all applicants for their interest in Mackenzie Investments; however only those candidates selected for an interview will be contacted.

Mackenzie Investments is an accessible employer committed to providing a barrier free recruitment experience. If you require an accommodation or this information in an alternate format at any stage of the recruitment process, please reach out to the Talent Acquisition team who will work with you to meet your needs.

Please apply by May 10, 2024.

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