Mackenzie Investments

  • Automation Specialist

    Job Location CA-ON-Toronto
    Posted Date 1 week ago(8/10/2018 9:10 AM)
    Reference Number
    # Positions
    Job Type
    Full Time
    Job Industry
    Financial Services and Banking
    Career Level
    Years of Experience
  • Job Description

    IGM Financial Inc. is one of Canada's premier personal financial services companies, and one of the country's largest managers and distributors of investment funds and other managed asset products, with over $156 billion in total assets under management as of March 31, 2018. Its activities are carried out principally through Investors Group Inc., Mackenzie Financial Corporation and Investment Planning Counsel Inc.

    As part of Power Financial Corporation, we are focused on the long-term strength and stability of our companies. We recognize these as core responsibilities to our clients and shareholders as we adapt and lead in an ever-changing world.




    The Client Services Operations (CSO) Transformation Services (TS) department is a key stakeholder in assisting with the transformation of the business by leveraging technology and automation to meet the organization’s strategic mandate. The team acts as the CSO lead in all business and technology initiatives related to transformation by providing subject matter expertise and representing the division through active participation.  TS is also responsible for the service organizations’ Risk Management functions, as well as Mortgage, Insurance, Legacy and Compensation servicing.


    Reporting to the AVP, CSO Automation and Transformation, the Automation Specialist will be responsible to lead and execute all CSO knowledge based functions for business transformation initiatives spanning multiple automation work streams.  The Automation Specialist will actively engage and collaborate with initiative participants and CSO stakeholders to determine and achieve business mandates.



    • CSO lead for change initiatives impacting the CSO organization; represents the CSO organization as subject matter expert on project teams
    • Actively participates in project, automation, and business transformation initiatives as an operational knowledge specialist
    • Acts as the service organization’s primary point of contact for assigned automation work streams/ technology initiatives
    • Determines and coordinates business resourcing requirements
    • Collaborates with CSO stakeholders and project team while acting on behalf of the business/service organization
    • Validates post implementation business outcomes as required
    • Provides regular status updates to the TS management team on initiatives



    • 7 years or more experience in the Financial Services Industry
    • Experience and/or exposure to front and back office servicing is an asset
    • Strong interpersonal, verbal and written communication skills
    • Excellent problem solving and analytical skills
    • Extensive business and system knowledge/technical aptitude
    • Ability to focus on detail while understanding and always connecting to the big picture
    • Proactive and demonstrates solid decision-making skills in a deadline oriented environment
    • Excellent time management skills
    • Lean/Six Sigma background or experience in process design would be an asset
    • Ability to work collaboratively with internal and external business partners
    • Deep knowledge of the MS Office Suite and alternative communication/analytical tools



    • University Degree; ideally Business related

    Internal Applicants:

    If you are interested in applying for this position please direct applications on-line using the “apply for this job” icon located at the bottom or to the left of the posting. If you would like to refer someone for the position please email the posting using the “email this job” option and have your referral indicate that they were referred by you when completing the application. All resumes should be received by August 18 2018. If you have any questions regarding this position, please contact Human Resources. Please record your extension number on your resume and cover letter. The job grade for this position is 12. The referral bonus for this position is 2.


    External Applicants:
    We thank all applicants for their interest in Mackenzie Investments; however only those candidates selected for an interview will be contacted.


    Mackenzie Investments offers an exciting and challenging work environment, a competitive base salary, performance-based bonuses, excellent benefits, recognition for your accomplishments, and opportunities for personal and professional growth.


    Mackenzie Investments is an equal opportunity employer and is committed to providing employment accommodations in accordance with the Ontario Human Rights Code and the Accessibility of Ontarians with Disabilities Act. Please advise Human Resources if you require an accommodation.

     File #18-180


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