Mackenzie Investments

  • Supervisor, Operations Services (1 Year Contract)

    Job Location CA-ON-Toronto
    Posted Date 7 days ago(7/10/2018 2:33 PM)
    Reference Number
    # Positions
    Job Type
    Full Time
    Job Industry
    Financial Services and Banking
    Career Level
    Years of Experience
  • Job Description

    Mackenzie Investments was founded in 1967 and is a leading investment management firm providing investment advisory and related services to retail and institutional clients. The company has $61.3 billion in assets under management, and as part of IGM (a subsidiary of the Power Financial Group of Companies), is the largest independent asset manager in Canada, with $142 billion. We are committed to the financial success of investors, through their eyes.


    Our Vision

    Everything we do starts with the needs of investors, whether they are saving for a child’s postsecondary education, setting money aside for the future needs of a family member with a disability, or funding their own retirement. In fact, our focus is summed up in our Vision statement: We are committed to the financial success of investors, through their eyes.


    Our Values

    Our growth and success are the direct result of our employees, and we strive to create a workplace supported by the following core values: Creativity and Innovation, Strong Decision Making, Collaboration, Courage, Honesty and Integrity, Confidence and Pride.


    At Mackenzie Investments you can Build Your Career with Confidence by:

    Changing the Game:  We have a vision and a strategy that will challenge the way business in this industry is done and help Canadians be successful in the ways that mean the most to them.

    Making a Smarter World: We believe in continuous learning, understanding what is most important and sharing the benefits of that knowledge.

    Being Proud: As a part of our team you will do some of your best work, develop some of your most valuable skills and give back in ways that make a difference in the lives of Canadians.

    Joining an Unstoppable Team: We build teams that look out for each other, ask the best of each other and deliver the finest work.

    Learning and Growing: We offer an environment where you can indulge your curiosity to learn; getting the challenges and feedback you need to refine your skills and abilities.

    Thriving in a Supportive Environment:  We have created a workplace where your efforts and career are supported by your team and your leader.


    The Role

    The Operations Services department of Mackenzie Investments is currently accepting applications for the position of Supervisor, Operations Services (1 year contract). Reporting to the Manager, Operations Services, the successful candidate will lead a team of Operations Services Administrators and ensure client requests are handled in the most efficient manner and with the highest degree of quality.


    DEPARTMENT SUMMARY: The Operations Services team is dedicated to building trust with every client request through a strategic approach of providing consistent and reliable service experiences through operational excellence and discipline. The department is responsible for both the day-to-day servicing of client requests as well as the integration of new products and changing regulatory requirements.  Operations Services focuses on continuous improvement and strives to build an environment where employees are empowered to take innovative approaches to their work.   


    POSITION SUMMARY: This position is responsible for coaching and developing team members with a focus on maximizing quality and productivity achieved while completing client requests. The Supervisor is responsible for the daily operations of the business unit and is knowledgeable in the unit's functions so that the resources are managed efficiently and effectively. The Supervisor must also work with their team on strategic initiatives that support employee development and increase engagement, while continuing to provide the best possible client experience.  



    The successful candidate’s responsibilities include:

    • Providing regular coaching and manages performance of team members with a focus on achieving and exceeding quality and productivity targets and initiates cross training for job enrichment, efficiency gains and career progression
    • Collaborating with Workforce Management to ensure service levels are achieved and team resources are utilized efficiently
    • Continually evaluating productivity and quality results and provides timely coaching to team members
    • Analyzing performance metric data to identify root cause issues and trends and takes action to improve overall results
    • Assisting and manages business process improvement initiatives within Operations Services, including providing project representation on departmental, divisional or corporate initiatives
    • Applying business knowledge to contribute to the resolution of escalated and time sensitive issues
    • Proactively maintaining knowledge of business unit policy and procedures and communicates changes as required
    • Participating in recruiting, hiring and on-boarding of new employees to support fluctuating business volumes


    The following qualifications will assist the successful candidates in accomplishing these functions:

    • Minimum of 5 years experience in a diverse client service focused environment, including formal leadership
    • Superior knowledge of the mutual fund industry, Investments products and services, policies and procedures
    • Post secondary degree or diploma in business or a relevant field
    • Strong oral and written communication skills
    • Demonstrated organizational skills with the ability to manage multiple priorities with competing demands
    • Proven analytical, problem solving and decision-making skills in a fast paced, deadline oriented environment
    • Successful completion of IFIC Operations and /or CSC is an asset
    • Strong computer skills including Windows XP, Excel and MS Word


    Internal Applicants:

    If you are interested in applying for this position please direct applications on-line using the “apply for this job” icon located at the bottom or to the left of the posting. If you would like to refer someone for the position please email the posting using the “email this job” option and have your referral indicate that they were referred by you when completing the application. All resumes should be received by July 18, 2018If you have any questions regarding this position, please contact Human Resources. Please record your extension number on your resume and cover letter. 


    External Applicants:
    We thank all applicants for their interest in Mackenzie Investments; however only those candidates selected for an interview will be contacted.


    Mackenzie Investments offers an exciting and challenging work environment, a competitive base salary, performance-based bonuses, excellent benefits, recognition for your accomplishments, and opportunities for personal and professional growth.


    Mackenzie Investments is an equal opportunity employer and is committed to providing employment accommodations in accordance with the Ontario Human Rights Code and the Accessibility of Ontarians with Disabilities Act. Please advise Human Resources if you require an accommodation.


    File # 18-145



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