Mackenzie Investments

  • Director, Application Support

    Job Location CA-ON-Toronto
    Posted Date 2 weeks ago(6/8/2018 10:20 AM)
    Reference Number
    # Positions
    Job Type
    Full Time
    Job Industry
    Financial Services and Banking
    Career Level
    Years of Experience
  • Job Description

    IGM Financial Inc. is one of Canada's premier personal financial services companies, and one of the country’s largest managers and distributors of mutual funds and other managed asset products, with over CAD$154 billion in total assets under management at October 31, 2017. The company serves the financial needs of Canadians through multiple distinct businesses, including Investors Group, Mackenzie Investments and Investment Planning Counsel.


    As part of Power Financial Corporation, we are focused on the long-term strength and stability of our companies. We recognize these as core responsibilities to our clients and shareholders as we adapt and lead in an ever-changing world.


    The Director, Application Support is responsible for providing leadership for the application support activities within the IGM Technology division.  The Director’s primary purpose is to provide strategic guidance and controls ensuring consistent and quality application support services to meet business mission and core objectives.  The ideal candidate will have an active management style, an understanding of application support and experience working in a DevOps environment.  Scheduled/ad hoc travel and off-hour support will be required for this position.



    • Establish and continually refine incident and problem management including root cause analysis and critical outage response capabilities
    • Accountable to ensure effective monitoring of application availability, responsiveness, health, security and integrity of systems including application maintenance and patching activities occurs
    • Responsible for operations focused project support and transition activities
    • Participate and support internal and external application security and compliance audits
    • Develop an annual business plan and operating budget for area of responsibility and monitor
      to ensure financial targets are met
    • Accountable for the management, mentoring and career development of all staff within team. (team composition, hiring, motivation, retention, performance/rewards assessments, development/corrective actions etc.)
    • Drive an entrepreneurial culture that researches, tests and implements innovative ideas and trends for application support and DevOps structures
    • Ensure support methodologies, processes, and standards are current and optimized, including improvement of operation/support practices



    • Minimum 10 years progressively senior experience in an application delivery environment, with minimum 8 years’ experience in a leadership role
    • Experience within a 24x7 production environment, preferably across multiple data centers and 3rd party cloud environments
    • Experience with effective incident and problem management practices
    • Experience planning and estimating resource requirements
    • Experience developing annual application support plans
    • Experiences in all phases of a project life cycle
    • Experience in financial planning, forecasting and expense controlling in an IT environment
    • Knowledge of ITSM or ITOM activities and their role and implementation in a large corporation
    • Knowledge of risk assessment and management techniques
    • Knowledge of IS project management principles and practices including scope, issue, and risk management
    • Knowledge of methodologies and standards for application delivery and support – specific work experience in a DevOPS environment is an asset
    • Knowledge of IT Production Support and Disaster Recovery environment, tools, and practices including Disaster Recovery



    The successful candidate will demonstrate the following core competencies;


    Leadership: Influences others without reliance on authority or position; recognizes strategic opportunities; uses appropriate interpersonal styles and methods in guiding individuals or groups toward task accomplishments; builds and motivates teams.


    Adapting to Change and Stress: Adapts behavior to meet the demands of a changing environment; demonstrates stability of performance under pressure and/or opposition


    Communication Skills: Demonstrates effective expression in individual or group situations (including gestures and non-verbal communication); demonstrates effective listening skills; demonstrates effective presentation skills; clearly expresses ideas in writing.


    Analysis and Problem Solving: Relates and compares data from different sources, identifying issues, securing relevant information and identifying relationships (conceptual thinking); uses a systematic approach to problem solving which includes developing alternative courses of action, evaluating them, and making the best decision.


    Initiative:  Actively attempts to influence events to achieve goals; is self-starting rather than passively accepting; acts to achieve goals beyond what is necessarily called for; originates action.


    Decision Making: Exercises judgement and makes rational, realistic, and sound recommendations and decisions by considering all the facts and alternatives available; is willing to commit to actions; makes decisions based on limited information if necessary.


    Planning and organizing: Establishes a course of action for self and/or others to accomplish a specific goal by preparing plans and organizing tasks; monitors the performance and results to keep the work on track.


    Negotiation Skills: Uses various negotiation strategies to communicates data or arguments in a manner that gains agreement or acceptance.


    Continuous Learning: Takes advantage of opportunities to learn and improve continuously; assimilates and applies new, job-related information.


    Client Service Orientation:  continually demonstrates strong customer service values; demonstrates an understanding of client business


    Internal Applicants:

    If you are interested in applying for this position please direct applications on-line using the “apply for this job” icon located at the bottom or to the left of the posting. If you would like to refer someone for the position please email the posting using the “email this job” option and have your referral indicate that they were referred by you when completing the application. All resumes should be received by June 16 , 2018. If you have any questions regarding this position, please contact Human Resources. Please record your extension number on your resume and cover letter. The job grade for this position is 14. The referral bonus level for this position is 3.


    External Applicants:

    We thank all applicants for their interest in Mackenzie Investments; however only those candidates selected for an interview will be contacted. Mackenzie Investments offers an exciting and challenging work environment, a competitive base salary, performance-based bonuses, excellent benefits, recognition for your accomplishments, and opportunities for personal and professional growth.


    Mackenzie Investments is an equal opportunity employer and is committed to providing employment accommodations in accordance with the Ontario Human Rights Code and the Accessibility of Ontarians with Disabilities Act. Please advise Human Resources if you require an accommodation.


    File #18-136


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